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You should contact our support team by phone or e-mail, and notify about this problem. We will reship the product free of charge or give your money back.
We offer 2 shipping methods:
1. Trackable Courier Service – 5-9 business days.
2. International Unregistered Airmail – 14-21 days.
The orders sent by Trackable Courier Service can be tracked by the tracking number supplied after the order is shipped. You can find your parcel in “Order Status” section. The packages sent by International Unregistered Airmail CANNOT be tracked.